Privacy Policyسياسة الخصوصية
Last updated: 21 October 2026آخر تحديث: 21 أكتوبر 2026
1. Who is responsible
The controller of personal data collected through pixelpioneer.io and in connection with our Services is Pixel Pioneer Information Technology LLC, a New Mexico limited liability company (NM Entity No. 7837003), registered office (registered agent address): 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA. For contracts signed by PIXEL PIONEER INFORMATION TECHNOLOGY L.L.C (Dubai, UAE, DET Licence No. 1191384, C-94 Al Aber Building 01, Abu Hail, Dubai, United Arab Emirates), that company is the controller of the data processed under those contracts. Contact for both: info@pixelpioneer.io.
2. Data we collect
| Category | Examples | Source | Retention |
|---|---|---|---|
| Contact and business data | Name, email, company, job title, message content | You, when you email us or use the contact form (which opens your own email app) | For the business relationship and up to 6 years after, for legal, tax and accounting records |
| Contract and billing data | Quotations, invoices, payment records, billing address | You and our records | As required by tax and accounting law (generally up to 7 years) |
| Payment data | Payer name, payment status, and limited card details such as card brand, last four digits and expiry date. We never receive full card numbers or security codes. | Our payment processor, when you pay an invoice online | With the related billing records |
| Project data | Specifications, configuration files, test credentials, data you share for a project | You | Deleted or returned at the end of the project unless the Order says otherwise |
| Technical data | IP address, browser type, request logs | Our hosting and security provider when you visit the site | Under the provider's standard log retention |
3. Why we use it (legal bases)
- To answer enquiries and prepare quotations (steps before a contract / legitimate interests).
- To deliver Services, invoice, take payment and keep records (performance of a contract; legal obligations).
- To prevent fraud and secure the website and our systems (legitimate interests).
- To comply with law, including sanctions screening, and respond to lawful requests (legal obligations).
We do not sell personal data, do not use it for third-party advertising, and do not make decisions about you based solely on automated processing.
4. Cookies, local storage and analytics
This website does not set its own cookies and does not use analytics, advertising or tracking tools. It stores one item in your browser's local storage to remember your language choice (English or Arabic); you can clear it at any time in your browser settings. Our hosting and security provider (Cloudflare) may set a strictly necessary security cookie if it needs to filter abusive traffic, and processes technical data such as IP addresses to deliver and protect the site. If we add analytics or other non-essential cookies, we will update this policy first and ask for your consent where the law requires it.
5. Who we share data with
Only with: service providers that host our website, email and files, under confidentiality and data-processing terms; our payment processor, to process invoice payments and prevent fraud; professional advisers such as accountants and lawyers; third-party providers that a Client asks us to integrate, to the extent needed for the project; and authorities where required by law. If we change ownership, data may transfer to the successor under this policy.
6. International transfers
We work with clients and providers in different countries, including the United States and the United Arab Emirates. Where data is transferred across borders we use providers with appropriate safeguards, such as standard contractual clauses where required.
7. Security
This website is served only over HTTPS with HTTP Strict Transport Security. We use encryption in transit (TLS), access controls and least-privilege practices. This website does not collect card details. Online card payments for invoices are entered on the payment processor's own secure page, and the processor is responsible for handling card data under the Payment Card Industry Data Security Standard (PCI DSS); we do not receive or store full card numbers or security codes. No transmission or storage method is completely secure; if we become aware of a breach affecting your data we will notify you and the authorities as the law requires.
8. Your rights
Depending on where you live (for example under the EU/UK GDPR, the UAE Personal Data Protection Law, or US state privacy laws), you may have the right to access, correct, delete or receive a copy of your data, to object to or restrict processing, and to withdraw consent. Email info@pixelpioneer.io; we will reply within 30 days and may need to verify your identity. You may also complain to your local data-protection authority.
9. Age
Our website and Services are for businesses and are not directed to anyone under 18. We do not knowingly collect data from children.
10. Changes
We may update this policy and will change the "last updated" date above.
11. Contact
Pixel Pioneer Information Technology LLC · Email: info@pixelpioneer.io · Registered office: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA