Legalقانوني

Delivery Policyسياسة التسليم

Last updated: 21 October 2026آخر تحديث: 21 أكتوبر 2026

ملاحظة: جميع خدماتنا رقمية وتُسلَّم إلكترونياً، ولا يُشحن أي منتج ولا توجد رسوم توصيل. نسلّم عبر مستودع الشفرة أو أرشيف لها، أو النشر على حسابات العميل، أو التوثيق بالبريد الإلكتروني، أو جلسات تدريب عبر الإنترنت، وتُحدَّد مواعيد التسليم لكل مرحلة في عرض السعر. نؤكد كل تسليم بالبريد الإلكتروني، ويبدأ بعده أجل القبول البالغ 10 أيام عمل. النسخة الإنجليزية أدناه هي النسخة المعتمدة قانونياً، وفي حال وجود أي تعارض تسود النسخة الإنجليزية.

This policy explains how Pixel Pioneer Information Technology LLC, a New Mexico limited liability company (NM Entity No. 7837003), registered office (registered agent address): 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA delivers its Services. It forms part of our Terms of Service.

1. What we deliver

All our deliverables are digital: source code, deployed applications and websites, configuration, technical documentation and online training sessions. We do not sell or ship physical goods.

2. How we deliver

Access to a code repository, or a downloadable archive of the source code.
Deployment to hosting, cloud or app-store accounts owned by the Client.
Documentation and handover guides sent by email.
Training or handover sessions held online.

3. Delivery times

Delivery dates are set per milestone in each quotation. Work starts when the first invoice in the Order (usually a deposit) is paid. If a delivery date is at risk, we tell you by email as soon as we know and agree a revised date with you. Delays caused by waiting for Client information, content, access or decisions extend delivery dates accordingly.

4. Delivery confirmation

We confirm each delivery by email, listing what was delivered and how to access it. That email starts the 10-business-day acceptance period described in our Terms of Service.

5. Where we deliver

We deliver online to business clients worldwide, except where export-control or sanctions restrictions apply (see Section 16 of our Terms of Service).

6. Delivery costs

There are no shipping or delivery charges. Third-party costs needed to run the deliverables, such as hosting, domains, app-store accounts or licences, are listed in the quotation and paid by the Client unless the quotation says otherwise.

7. Problems with a delivery

If something is missing or does not work as agreed, email info@pixelpioneer.io. We acknowledge within 2 business days and fix non-conforming work at no extra cost; refunds are handled under our Refund & Cancellation Policy.